RECOVERY

Quick Summary: Crown Car Recovery provides professional 24/7 recovery, breakdown assistance and vehicle transportation services for motorists, vehicle owners, businesses and customers dealing with breakdowns, accidents, flat batteries, lost keys, mechanical or electrical problems, non-running vehicles and other roadside emergencies. Our recovery service is designed to provide a fast, reliable and safe solution when a vehicle cannot continue its journey. What is vehicle recovery? It is the professional collection, towing or transportation of a vehicle from its current location to an agreed destination, such as a home, garage, repair centre or secure location. For example, if your car breaks down on a motorway and cannot be repaired at the roadside, Crown Car Recovery can attend, safely load the vehicle and transport it to your chosen destination.

The quick answer is: Crown Car Recovery can assist with breakdown recovery, accident recovery, motorway recovery, motorcycle recovery, vehicle towing, jump starts, wheel changes, vehicle transportation, vehicle collection, diagnostics, mechanical and electrical repairs and other roadside support services. Our services are suitable for private motorists, businesses, vehicle owners and anyone who needs urgent assistance after a breakdown, accident or vehicle fault. Key takeaways: customers receive professional and regularly updated assistance; vehicles are checked for existing damage before loading; payment can be made by accepted methods including card, cash and bank transfer; and appropriate motor trade, goods-in-transit and public liability insurance is maintained to support vehicle recovery and transportation operations. Whether you need immediate roadside help, accident retrieval, a non-runner transported or assistance getting your vehicle to a garage, Crown Car Recovery is available to provide a practical recovery solution.

Being well presented (uniformed) and possessing excellent customer service skills, Crown Car Recovery operators work well with our clients. We display customer first ethics and principles being efficient, effective, reliable and punctual, providing value for money. When our services are hired, we keep our customers regularly informed, updating on status/progression of job and notifying on expected time of arrival/delivery.

All phone calls/texts are answered/responded to immediately and emails/quick quote enquiries responded to within 24 hours of receipt.

This is a key customer promise.

• All vehicles must be paid for before being released, unloaded or handed over to the customer/representative.

• Out of hours call out must be paid in advance of the recovery vehicle being despatched.

• Crown Car Recovery cannot accept any liability for any damages to a client vehicle reported or claimed after the vehicle has been delivered to its agreed destination.

• Crown Car Recovery are responsible for checking the condition of the vehicle and identifying any damage at the point of collection, but before loading.

• The client is responsible for identifying any damage at the point of delivery to the agreed destination.

We accept the following types of payment:

• Credit card

• Debit card

• Cash

• Bank Transfer

• Bitcoin

We pride ourselves on being comprehensively insured. We have invested in being fully insured with the league leaders for the provision of Motor trade insurance services in the United Kingdom. The variety of insurance Crown Car Recovery holds covers us for the various facets of our main daily business. These are not limited to: Vehicle Recovery, Breakdown Recovery, Roadside Assistance, Accident Recovery and our numerous Motor Trade activities.

We also hold Goods in Transit indemnity insurance cover to protect customers cars, whilst in transit. Public Liability insurance cover is also held to safeguard the general public on the highways and public footpaths, whilst we transport vehicles from collection destinations to delivery points.