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About Us

About Us

Crown Car Recovery is a PAS 43 and ISO 9001 accredited roadside recovery company providing 24/7 breakdown recovery and roadside assistance across North London, Greater London, surrounding counties and the UK. We provide professional recovery services for cars, motorcycles, 4×4s and vans, combining recognised safety standards, experienced technicians, fast response times and affordable customer-focused support.

Key takeaway: PAS 43 supports safe breakdown and recovery operations, while ISO 9001 supports consistent quality management and service processes. For customers, this means greater confidence that their vehicle recovery is handled using established safety, quality and risk-management procedures. Whether you need emergency roadside assistance, vehicle transportation or help following a breakdown, Crown Car Recovery provides reliable support whenever you need it.

What Is PAS 43 and Why Is It Important?

PAS 43 is a recognised specification for the safe working of vehicle breakdown and recovery operations. It helps recovery companies establish safer working practices, reduce roadside risks and protect both technicians and customers during recovery operations.

How Does ISO 9001 Benefit Customers?

ISO 9001 provides a framework for consistent quality management and controlled service processes. For Crown Car Recovery customers, this supports reliable procedures, effective risk management, quality-focused services and greater confidence when arranging vehicle recovery.

What Are the Benefits of PAS 43 and ISO 9001?

The key benefits include:

  • Consistent and repeatable service processes
  • Recognised industry-standard credentials
  • Improved roadside safety and risk management
  • Stronger legal and safety compliance
  • Greater customer confidence
  • Better staff engagement and working practices

Does Crown Car Recovery Provide 24/7 Breakdown Recovery?

Yes. Crown Car Recovery provides breakdown recovery and roadside assistance 24 hours a day, 7 days a week. Our team can assist customers with emergency breakdown situations as well as pre-booked recovery and vehicle transportation.

What Vehicles Does Crown Car Recovery Recover?

We provide professional recovery services for cars, motorcycles, 4×4s and vans. Our experienced team can assist private customers, businesses and intermediaries with a wide range of breakdown and vehicle transportation requirements.

Where Does Crown Car Recovery Provide Recovery Services?

Crown Car Recovery is based in North London and provides breakdown recovery across Greater London, surrounding counties and throughout the United Kingdom. Our coverage allows customers to access professional roadside support when and where they need it.

Why Choose Crown Car Recovery?

Crown Car Recovery combines professional recovery standards with affordable, flexible and personal customer service. As a family-run business, we aim to provide the quality, technology and service standards associated with larger recovery companies while maintaining a friendly and cost-effective approach.

What Should I Do If My Vehicle Breaks Down?

If your vehicle breaks down, move to a safe location where possible, switch on your hazard lights and contact a professional recovery service. Crown Car Recovery can provide roadside assistance, vehicle recovery and transportation to help you get safely back on the road or arrange onward repair.

How Does Crown Car Recovery Help Customers After a Breakdown?

We provide more than vehicle recovery. Our team offers supportive roadside assistance and can provide referrals and introductions for customers who require vehicle repairs following a breakdown. We understand that breaking down can be stressful, so our priority is to make the recovery process as safe, straightforward and reassuring as possible.

PAS 43 & ISO 9001 Roadside Recovery Safety Accredited Company

Crown Car Recovery is certified and accredited with the industry standard PAS 43 & ISO 9001. This standard is published by the British Standards institution and focuses on Roadside Recovery safety, establishing standards to protect both workers and customers. This confirms Crown Car Recovery use set and agreed standards in our services, associated with vehicle Breakdown and Recovery. We have also integrated the framework of ISO 9001 into a standard management scheme.

How does PAS 43 & ISO 9001 benefit a company and its clients?

PAS 43 is the specification for the safe working of vehicle breakdown and recovery operations. The standard is sponsored by SURVIVE (Safe Use of Roadside Verges in Vehicular Emergencies). It helps improve the safety of our breakdown technicians.  It also helps improve our business’ safe working practices. It reduces the risk of accidents, claims and costs and assists in winning and retaining business. The benefits of this certification include, but are not limited to:

 

  • Consistent, repeatable processes
  • Accredited, industry standard credentials
  • Superior risk management
  • Stronger legal compliance
  • Customer confidence
  • Staff engagement
ISO 9001 confirms that this business has put in place a management system for vehicle Breakdown and Recovery operations that meets both legal and safety requirements.
Crown Car Recovery is an affordable, quality oriented and fast BREAKDOWN RECOVERY service that provides caring ROADSIDE SUPPORT and ASSISTANCE for customers at the right time for the right price.
We provide professional services for Cars, Motorcycles, 4×4’s and Vans. We are a friendly family run business based in North London, covering Greater London, surrounding counties and United Kingdom.
We offer large vehicle recovery company (i.e. AA, RAC) standards, principles, customer service and technology whilst delivering our services for customers at small company low costs. Whatever your type of Breakdown scenario, Crown Car Recovery’s quick response Recovery vehicles can assist you with your Recovery or Roadside Assistance needs in emergency situations or via booking. We are available 24 hours per day, 7 days per week.
Crown Car Recovery is reliable, experienced, knowledgeable and skilled in the motor trade industry. We Transport Vehicles and attend to Breakdowns for private customers, intermediaries and companies dealing with all types of vehicles.
Our point of difference and competitive advantages are: Quality services, Affordable and flexible in working unsociable hours, coupled with a ‘can do’ ‘will do’ approach.
“……..Breaking down can be a stressful, lonely, vulnerable, embarrassing and daunting experience. Taken from a customer prospective drivers can naturally feel insecure when this happens. These scary emotions can be exacerbated with skepticism when witnessing your prized and precious vehicle being loaded onto a large imposing truck. Our established customer services intend to allay customers’ perceived fears, whilst settling concerns. Crown Car Recovery deliver personal, friendly, supportive and cost effective services and promote great customer care and services…….”
The support, referral and introduction services offered to customers to repair vehicles is invaluable.